Support Policy Page

At Digital Dush, we are committed to providing our customers with a seamless and satisfactory shopping experience. Our support team is dedicated to addressing your inquiries and resolving any issues you may encounter.

Contact Methods

Email: You can reach our support team at support@digitaldush.com. We strive to respond to all email inquiries within 24 to 48 business hours.

Live Chat: Our website features a live chat function, where you can directly communicate with one of our support agents during our business hours.

Phone: You can call our support hotline at +1 (555) 123-5467 during our business hours for immediate assistance.

Support Hours

Our support team is available Monday to Sunday, 24/7.

We are closed on national holidays.

Support Scope

Our support team can assist you with a wide range of inquiries, including order tracking, product information, payment and billing, account management, and more.

For technical issues or product-specific questions, we may need to involve our product or engineering teams to provide a comprehensive solution.

In some cases, we may need to escalate complex issues to our management team for further investigation and resolution.

Response Times

We strive to respond to all support inquiries as quickly as possible.

For email inquiries, we aim to provide a response within 24 to 48 business hours.

For live chat and phone support, we will do our best to address your concerns immediately.

In some cases, where additional research or investigation is required, the response time may be longer, and we will provide you with regular updates.

If you have any further questions or need assistance, please don't hesitate to reach out to our support team. We are here to help!

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